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Behind the AI Curtain: Designing for Trust in Data Science - Crystal C Yan (FiscalNote)

When startups first launch, they can make the news with application of cutting edge AI - but convincing users to trust the AI is often another story. There's often also no process for integrating future AI development into product roadmaps. This session covers three key principles for how design and data science teams can work together better to build greater trust among users, and a case study to illustrate those principles in practice.


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Crystal Yan is a product and design leader with international experience in emerging markets, committed to transforming organizations to be more customer centric. As a Product Manager at FiscalNote, Crystal uses behavioral design and artificial intelligence to create meaningful user experiences. Crystal holds a degree in Economics from Amherst College and has worked in the US, India, China, and Cambodia.